sign in or register
for an account

LOGIN SIGN UP

COMMUNITY

  • CUSTOMER SERVICE

    en@love-minuet.com

    Weekdays 9AM-6PM (GMT + 9H)

    Lunch 12:30PM-1:30PM (GMT + 9H)

    Closed on Weekends and Holidays



NOTICE

Back
Title

RETURN POLICY

Posted by MINUET(ip:)

Date 2020-06-29

View 651

Rate 0points  

Recommend Recommend this

Message

Return Address:

Recipient : Minuet

Address : 130, Baekja-ro, Gyeongsan-si, Gyeongsangbuk-do, Republic of Korea

Zip code :  38586


All requests for returns must be made within 7 days of receiving the item (for wrong shipped/defective items only).

Once confirmed items must be returned within 10 days.


Please note that the deadlines are based on KST (Korean Standard Time).


Minuet must be contacted via the Q and A Board before making any returns.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.

If any items are missing from your package, contact our customer service the day you receive your package.


Minuet  will only accept returns of defective or wrongly shipped items and will bear the shipping costs.  

If non-defective items are sent to Minuet along with defective items, the buyer will be responsible for all shipping costs.


Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

Change of mind Return or Exchange requests.

  • Any item where the tags have been removed, regardless of if they were defective before arrival.

  • Customized or handmade items.
  • Items that show traces of use, wash, or alterations.

  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.


  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer


Minuet  is not responsible for problems caused by the carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Minuet  according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.


Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.


All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

 

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.

Attachment

Password

Please enter password to remove or edit this post.

Edit Comment

Name

Password

Message

/ byte

Edit Cancel
Password
OK Cancel

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
Close